Whether over the phone or in person, we will discuss your survey objectives in depth, answer any questions you have, and provide our recommendations.
We will help you in announcing the survey, encouraging participation, and communicating the results.
Based on your survey objectives and best practices, we work with you in determining the most appropriate and helpful analytical and reporting methods.
Based on your survey objectives we will work with you to develop questions that will get you the answers you need and that reflect your unique environment.
If you can supply us with a list of customer/client emails, the can sent the survey invitation to each participant with an individual and unique link. Where emails are not available, we have ways to create "open surveys links" that maximize respondent type identifiers and mitigate multiple submissions.
If we are supplied an email list, we will keep you apprised of any email delivery errors, (“bouncebacks” or “undeliverables”), and provide the opportunity to correct these so that we can resend the invitation.
The survey application is hosted on our own dedicated server and linked to the survey over a secure (SSL/HTTPS) connection.
We provide real-time completion rates whenever you want them – both overall, and by sub-group where available. If needed we are happy to extend the survey period to bring in a few more responses. We will also send out reminders as needed and as part of the communication plan.
Provided in Microsoft PowerPoint™ and printed to PDF.The examples below are for an Employee Survey, but are identical in concept and structure.
We provide one breakdown by subgroup as part of the basic package. Examples would be Location, Age/Generation or any other demographic that you would like to add to your survey.
Year-on-year reports are part of the basic package for recurring customers and are based on the current vs. one-previous review.
Provided in Word, PDF and/or any other format you would prefer.
In person (travel expenses may apply for meetings outside the GVRD), or over a conference call or Skype session.
We can work with your internal experts to help determine any further actions needed based on your survey results, your own expertise regarding your client base, and our years of experience in survey design and analysis.
For both surveys and invitation emails, we can send an appropriate language version (ex. “English/French” or “English/Spanish”) to each participant where this is known beforehand, and/or allow each participant to choose preferred language at the start of the questionnaire.
Questions beyond the 50 provided for in the basic package and added to the questionnaire as requested or advised.
We can provide additional breakdowns beyond the one sub-group included in the Basic Package (where it does not compromise anonymity).
Employee focus groups are a way to obtain qualitative information. They are often used after a survey to dig deeper into customer/client perceptions.
These can include correlations, regressions, factor analysis (aka. “variable reduction”), etc.
If you can provide the full dataset from any previous survey (not run by us) in a format that we can analyze (Excel, a database table) we can add these to the report for comparison.
We can analyze verbatim comments for themes, parsing them into categories to produce simple frequency reports or correlation with other criteria (ex. department or location).
Yes we do paper surveys. We can also do the data entry, or if it doesn't compromise security, you can arrange for this yourself and provide us with the final dataset.